Expanded 5 Whys
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What are the 5 Whys
by Nathanael Okhuysen
When something goes wrong, especially in a large organization, there can be an instinct to point fingers and shift blame. This probably isn’t the best way to prevent the problem from arising in the future though. Sakichi Toyoda, the founder of Toyota Motor Company, developed the “5 Whys” process, a type of root cause analysis, to identify and fix problems that arose within the company. It has since been widely adopted as part of lean manufacturing, Kaizen, and Six Sigma methodology.
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Storyboard Description
5 whys - 5whys - Five Whys graphic Organizer
Storyboard Text
- Slide: 1
- The Problem
- The kingdom was lost. Specifically: the castle and countryside were set on fire by a dragon.
- Slide: 2
- 1st Why
- There was no way to stop the dragon setting things on fire.
- Slide: 3
- 2nd Why
- The dragon defeated the unmounted knight in battle.
- Slide: 4
- 3rd Why
- The knight's horse refused to be ridden.
- Slide: 5
- 4th Why
- The horse had lost a shoe.
- Slide: 6
- 5th Why
- The blacksmith did not use the correct number of nails in shoeing the horse.
- Slide: 7
- The Root Cause
- For want of a nail, the kingdom was lost.
- Slide: 8
- Countermeasures
- Royal Horseshoe Inspection Checklist
- The Royal Horseshoe Inspection Department will make a checklist for all blacksmiths in the kingdom to follow when shoeing a horse, so that no nails are forgotten in the future.
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