What is User Centered Design?
User Centered Design (UCD) is an iterative practice in which user needs, data, and feedback are continually incorporated into the product design process. The goal of UCD is to tailor your product around the real requests of the user base. It's easy to get caught up in a long term company plan or vision and lose sight of who will really be the judge of your product: the users.
Storyboards and User Centered Design
Creating a user centered design process can be confusing since it generally requires many moving parts. An easy way to stay organized and make sure you're not skipping essential parts of the process is to associate visuals or storyboards with your design process. Storyboards will allow you to maintain linear organization of your design process and let you continually note user feedback along the way for the most successful iterations.
Key Benefits of User Centered Design
Increased Conversion Rate
By designing a product that is more in tune with meeting the needs of your customers, conversion rates will naturally increase.
Decreased Customer Service Requests
Since you have incorporated more user feedback into your design process, your product has addressed and resolved common user complaints, thus decreasing the burden placed on customer service.
Brings Designers/Developers Closer to Users
Traditionally, designers or developers are two or three degrees of separation away from the end users. By providing direct user feedback to either of these roles, they are brought closer to the customers, allowing for more effective product improvements.
Creation of Safer Products
Since product designers and developers are now able to work off direct user feedback, they are able to identify product holes that can allow for possible user error. By closing up these potential user error experiences, the product will become safer and more stable.
5 Phases of User Centered Design
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Analyze
The first step in the UCD process is to analyze who your primary users are and what objective they are trying to achieve. Products will frequently have multiple personas, each with distinct product objectives, which leads to multiple design processes for the same user flow.
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Specify
The next step is to specify both user requirements and product requirements. What exactly does the user need out of your product in order to successfully achieve their objective? What exactly does your product need to elicit from the user in order to satisfy the needs of your business and maintain viability? Finding a harmonious balance between these two is key to the UCD process.
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Design
After you've done some research into who is using your product, why they're using it, and what your product needs to accomplish, it's time to design some user flows. Based on the limited information you have, design a minimum viable product and roll it out to your users for initial testing. Remember, this is not your final product and should not include all the features you hope to have, only the ones you need now.
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Evaluate
After you have shown your initial product design to some users and have had them engage and interact with the product, it's time to listen to their feedback and evaluate their user actions. What did the users enjoy about your product? What were their pain points? When observing their usage, which actions did they take most often and what surprised you the most? Pivot off the success that users have and tailor more features similar to those. Learn from their pain points and either cut back on confusing product aspects or improve UX based on feedback for customer satisfaction.
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Implement
Now that you have designed a first concept of your product, rolled it out to users, and listened and understood their feedback, it's time to actually put that feedback to use. Implement what you have learned from your users and iterate your product accordingly. UCD is a never-ending, continual process and new product iterations should be designed and tested constantly.
User Centered Design Process Templates
How Tos about Storyboarding for User Centered Design
How can I teach students to apply user centered design in a classroom project?
Empower students to use user centered design by guiding them through a simple, hands-on project. Choose a relatable challenge (like redesigning a classroom tool) and walk students through analyzing user needs, brainstorming solutions, gathering peer feedback, and refining their ideas. This approach helps them understand the value of real user input and encourages thoughtful problem-solving.
Start with a relatable problem students can solve.
Pick a challenge students experience, such as organizing supplies or improving a classroom routine. Connecting design to their daily lives increases engagement and makes user centered design feel relevant.
Guide students to research and gather user needs.
Encourage students to interview classmates or observe how others use the existing solution. Document real user challenges to inform their design ideas and foster empathy.
Help students brainstorm and sketch multiple solutions.
Let students draw storyboards or create simple prototypes. Visualizing ideas makes it easy to compare options and spot which features best address user needs.
Organize peer testing and feedback sessions.
Set up short activities where classmates try out each design and share what works or is confusing. Collect feedback so students learn to refine their solutions based on user input.
Support students in revising their project and sharing results.
Encourage students to iterate their design, then present what changed and why. Celebrating improvements helps students see the impact of user centered design in action.
Frequently Asked Questions about Storyboarding for User Centered Design
What is user centered design and why is it important in product development?
User centered design (UCD) is an approach that puts user needs, data, and feedback at the heart of the product development process. It ensures products are tailored to real users, leading to higher satisfaction, increased conversion rates, and safer, more effective solutions.
How can storyboards help with user centered design in the classroom?
Storyboards are visual tools that organize and guide the user centered design process. They help teachers maintain a clear sequence, track user feedback, and ensure no essential steps are missed when designing student-centered lessons or activities.
What are the main benefits of using user centered design for educational products?
The key benefits of user centered design in education include higher student engagement, reduced support requests, closer alignment between teachers and learners, and safer, more stable classroom tools.
What are the five phases of the user centered design process?
The five phases of user centered design are: Analyze users, Specify requirements, Design user flows, Evaluate with user feedback, and Implement improvements based on insights—creating an ongoing cycle of iteration.
Where can I find templates for user centered design processes?
You can find user centered design process templates in dedicated sections of teaching resources, online design platforms, or by searching for storyboard and UCD templates tailored to K–12 educators.
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